Thank you for choosing Big Monster Sports! We are dedicated to delivering your favorite athletic and street-style T-shirts safely, securely, and as quickly as possible.

Please review our shipping policies and delivery estimates below.

  1. Order Processing Time
    All orders are typically processed, packed, and prepared for dispatch within 2 to 4 business days (Monday – Friday, excluding weekends and public holidays).

For custom-printed apparel or high-demand drops, please allow an additional 1–2 business days for production and quality inspection.

Once your package has been handed over to our shipping carriers, you will receive an automated shipping confirmation message/email containing your tracking details.

  1. Shipping Methods & Estimated Delivery Times
    We ship worldwide using reliable express couriers and international postal services:

Standard Shipping: Approximately 7 – 15 business days

(Note: Actual delivery times may vary slightly depending on destination country, local postal service efficiency, and customs clearance procedures.)

  1. Order Tracking
    Once your package ships, we will provide you with a tracking number and a link to trace your parcel. You can check the real-time status of your package at every step of its journey.

If your tracking number hasn’t updated within 3 business days of receiving your dispatch notification, please reach out to our support team.

  1. Shipping Address & Modifications
    Please ensure that your shipping address, phone number, and recipient name are complete and accurate during checkout.

If you notice an error in your shipping information, please contact us immediately via WhatsApp or email with your Order Number before the order is dispatched. Once a parcel has been shipped, the shipping address cannot be modified.

  1. Customs, Duties & Taxes
    International shipments may occasionally be subject to import taxes, customs duties, and handling fees levied by the destination country. These charges are the recipient’s responsibility and are determined by local customs authorities.
  2. Need Help with Your Delivery?
    If you have any questions about an existing order, need expedited shipping, or want to verify delivery to your region, our customer support team is always here to assist:

Official Website: bigmonstersports.cn

Customer Support Email: hai420742741@gmail.com

WhatsApp Support: +86 15013107307

Service Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GMT+8)