At Big Monster Sports, your satisfaction is our highest priority. We want you to feel confident and comfortable in every T-shirt you wear. If you are not completely satisfied with your purchase, we are here to make the return or exchange process straightforward and hassle-free.
- Return & Exchange Window
We offer a 30-day return & exchange guarantee, which starts from the date your package is officially marked as delivered.
To be eligible for a return or exchange:
Items must be unworn, unwashed, and in their original, brand-new condition.
Items must have all original product tags, hangtags, and packaging attached.
Free of stains, odors (such as perfume or body odor), pet hair, or any signs of wear.
- Defective, Damaged, or Incorrect Items
We take quality control seriously. If you receive an item with a manufacturing defect, damaged during transit, or incorrect in style/size:
Please notify us within 7 days of delivery.
Send us clear photos or a short video showing the issue, along with your order number.
Once verified, we will immediately arrange a free replacement or a 100% full refund at no extra cost to you.
- Custom-Printed & Clearance Items
Custom & Personalized Apparel: Because customized/print-on-demand pieces are made specifically according to individual requirements, these items cannot be returned or refunded unless there is an evident manufacturing defect or printing error.
Final Sale / Clearance Items: Items marked as final sale are not eligible for standard returns or exchanges.
- How to Start a Return or Exchange
Please do not send your parcel back without contacting us first, as return warehouse addresses differ by region:
Step 1: Contact our support team via Email or WhatsApp with your Order Number, the item(s) you wish to return/exchange, and the reason for the request.
Step 2: Our team will review your request and provide you with the correct return authorization and address within 24 hours.
Step 3: Pack the items securely and ship them back using a trackable courier service. Share the tracking number with us.
- Return Shipping Fees
If the return or exchange is due to our error (wrong item sent, defective product, or damage in transit), we cover all replacement or return shipping costs.
If the return or exchange is due to personal preferences (such as choosing the wrong size, changing your mind, or color preference), the customer is responsible for the return shipping fees.
- Refunds & Processing Times
Once your return parcel arrives at our facility and passes the quality inspection, your refund will be processed within 3 to 5 business days.
Refunds will automatically be credited back to your original payment method. Depending on your bank or credit card provider, it may take an additional 3–7 business days for the funds to reflect on your statement.
- Contact Customer Care
Have questions about sizing, initiating a return, or tracking a replacement parcel? Get in touch with us anytime:
Official Store: bigmonstersports.cn
Customer Support Email: hai420742741@gmail.com
WhatsApp (Direct Support): +86 15013107307
Operating Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GMT+8)