Welcome to the Big Monster Sports Help Center! Here you’ll find answers to the most common questions about our T-shirts, sizing, shipping, and order management.
If your question isn’t answered below, our support team is always just a message away.
- Products & Sizing
Q: How do I pick the right T-shirt size?
A: Every product page includes a detailed Size Chart with length, chest circumference, recommended height, and weight ranges in metric units (cm & kg). If you are between sizes or prefer an athletic relaxed / oversized street look, we recommend sizing up by one size.
Q: What material are your T-shirts made of?
A: Our athletic and casual graphic tees are crafted from premium breathable fabrics designed for high durability, sweat-wicking comfort, and long-lasting shape retention—perfect for workouts, training, and everyday streetwear.
Q: How should I care for and wash my graphic T-shirts?
A: To preserve the vibrant print and fabric quality:
Machine wash cold (inside-out) on a gentle cycle.
Wash with similar colors.
Air dry or tumble dry on low heat.
Do not iron directly on the printed designs.
- Orders & Shipping
Q: How long does order processing and shipping take?
Processing Time: Standard orders are packed and prepared for dispatch within 2 to 4 business days (Monday – Friday).
Delivery Time:
Standard International Shipping: approximately 7 – 15 business days.
Q: How do I track my order?
A: As soon as your order has dispatched, we will send you a shipping notification with your tracking number and carrier link. You can check the real-time location and status of your parcel directly online.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure rapid delivery. If you need to make changes to your delivery address, size, or items, please contact us via WhatsApp or Email within 2 hours of placing the order. Once the order has been shipped, modifications are no longer possible.
- Returns & Exchanges
Q: What is your return and exchange policy?
A: We offer a 30-day return & exchange window starting from the date your tracking status confirms delivery. Items must be in their original, unwashed, unworn condition with tags attached.
Q: What if I receive a damaged, defective, or incorrect item?
A: Please notify us within 7 days of delivery with clear photos showing the issue and your order number. We will immediately arrange a free replacement or issue a full refund at no cost to you.
- Custom Printing & Wholesale
Q: Do you offer bulk discounts or custom printing services?
A: Yes! We support custom team shirts, brand apparel, gym uniforms, and bulk orders with competitive factory pricing. Please contact our wholesale team directly via WhatsApp for custom mockups and pricing quotes.
Still Need Help?
Our support team is happy to assist you with any questions, order updates, or styling recommendations:
Official Store: bigmonstersports.cn
Customer Support Email: hai420742741@gmail.com
WhatsApp (Direct Assistance): +86 15013107307
Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GMT+8)